Introduction

These Terms and Conditions (in conjunction with our Privacy Policy) govern your use of The New Zealand Touring Co website for enquiries, bookings, and the use of our travel-related services. You acknowledge having read these terms and conditions before a quote or booking is requested. Therefore, any quotation or booking request confirms the agreement and acceptance of these terms and conditions unconditionally and in their entirety.

These Terms & Conditions are subject to the laws of the New Zealand and any disputes will be settled under its jurisdiction.

Changes to the Terms

The New Zealand Touring Co reserves the right to amend these Terms periodically. Continued use of the Website following any such amendments signifies your acceptance of the updated Terms. We will highlight the date these Terms and Conditions have been updated on this page and we recommend reviewing this page regularly.

Disclaimer

Every effort has been made to ensure the accuracy of the information on this site, however, The New Zealand Touring Co, makes no warranties or representations, expressed or implied, as to the accuracy of information contained in this site. The content is subject to review and will change from time to time.

Application

These Terms apply to all users of the Website, including anyone making inquiries or bookings. Our handling of personal information is detailed in our Privacy Policy, which forms an integral part of these Terms.

Copyright

All intellectual property on this site including text, graphics, photos and copyright works is either owned by The New Zealand Touring Co or used by permission of the relevant owners. Material contained in this site is for your personal use only and is not to be used commercially, or to be distributed without the express permission of The New Zealand Touring Co.

Privacy and Data Protection

At The New Zealand Touring Co, your privacy is our top priority. We are dedicated to protecting your personal information and ensuring that your data is handled responsibly, securely, and transparently. We recognize the importance of privacy rights and are committed to complying with the Privacy Act 2020, as amended in 2023. Our goal is to build and maintain your trust by being open about how we collect, use, and safeguard your data. Our privacy policy outlines our practices and your rights, ensuring that we handle your information ethically and in accordance with current legal standards. Please read our privacy policy in conjunction with these Terms and Conditions to understand fully. We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this particular set of data.

Scope of Service

About Our Role

The New Zealand Touring Co functions solely as an intermediary retailer, facilitating bookings for travel, accommodation, and other related services provided by third-party suppliers (“Suppliers”). We do not own, operate, or directly control the products or services offered.

Supplier Terms and Conditions

All bookings are subject to the specific terms and conditions of the relevant Suppliers and third party providers, which may vary depending on the product or service. You agree to adhere to these Supplier terms when making any booking. The New Zealand Touring Co does not endorse particular Suppliers nor guarantee their services.

Coach tour operators have specific terms and conditions and those can be found here.

Budget Rental car our preferred operator has specific conditions, a copy of which can be found here.

Accuracy and Responsibility

While we endeavour to ensure the information on our website is true and accurate, we do not warrant its completeness or correctness. It remains your responsibility to verify that your bookings are lawful and compliant with local regulations.

What are cookies?
Cookies are small text files stored on your device by your web browser. They enable us to identify your device and collect certain information about your browsing activity.

Managing Cookies
You can choose to disable or manage cookies through your browser settings at any time. However, disabling cookies may limit some functionalities of our website, such as personalized content or smooth navigation.

Pricing and Payment Terms

Pricing Policy
All prices listed on our website are specified in New Zealand Dollars and include Goods and Services Tax (“GST”) unless explicitly indicated otherwise. We reserve the right to modify prices at any time without prior notice. We will communicate any changes as part of our consultation process. The confirmed price for your booking will be specified upon payment authorisation.

Child Policy – (2 – 12 years)

Please talk to your consultant about child pricing when using existing beds. This can differ depending on the service.

Please note that The New Zealand Touring Co cannot be held responsible for any failure of the customer to exercise parental authority over their children during their travel.

Deposits and Full Payment

A deposit or, where applicable, the full payment (e.g. for domestic flights), will be required at the time of booking, as specified in your booking confirmation. Deposits are 20% and are non-refundable.

The remaining balance (full and final payment) must be settled by the deadline outlined in your confirmation i.e. 60 days prior to travel in most cases. Failure to do so may result in cancellation and forfeiture of deposits.

If you are travelling within those 60 days we will requite full payment at the time of confirmation.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined or as required by law. Please read u privacy policy for further detail.

Client monies

All payments made by you (not deposits which are as above not refundable) are held securely in our client funds trust account until the travel date.

Payment Methods

Payments should be made via the secure payment link provided by us. We use a secure automated service provided by the payment gateway Windcave. Windcave provides a global platform that delivers seamless payment experiences for thousands of the world’s most recognizable brands.

Alternatively, direct deposits may be arranged upon request.

Please note that there are no additional costs or fees from our payment platform or bank for processing credit card payments. Any extra charges that may apply are set by your bank that issued the credit card.

Modifications, Cancellations, and Refunds

Amendments to Bookings

Requests to alter existing bookings are subject to availability and the terms set by the relevant supplier. Additional fees may apply in some cases, and some changes may be treated as cancellations and re-bookings. We recommend reviewing the cancellation policies of each Supplier before confirming your booking.

In case of force majeure, such as weather conditions threatening your safety, we may need to modify the itinerary or cancel the Services, suggesting a suitable alternative if available. Any changes in price or refunds will be at the Supplier’s discretion, and we will consult with you on these potential changes.

Cancellation Policy

Cancellations must be submitted in writing to your consultant and are subject to the following charges: 

– Cancellations after confirmation and before 60 days from travel date: deposits are forfeited.

– Cancellations between 60 and 15 days prior to travel date: 50% of the total booking cost.

– Cancellations less than 14 days before travel date: 100% of the total booking cost.

In addition to the cancellation fees, all cancellation fees levied by suppliers on us for late cancellation will be passed on. We highly recommend all passengers to purchase travel insurance.

Refund Policy

While we will do our best on your behalf refunds are always contingent upon the policies of the suppliers. The New Zealand Touring Co does not guarantee refunds and shall process only what is recoverable from the Suppliers. Certain products, notably prepaid hotels and attractions, are often non-refundable.

No refund can be claimed if the Client fails to present the required travel documents to the New Zealand Authorities on arrival to the country.

The New Zealand Touring Co cannot be held responsible for delays caused by air, sea or land transportation that would result in you being unable to use the Services booked. If the trip is changed due to transport related issues, any resulting costs will remain at the expense of the customer although we will always act in the best interest of the customer in finding an alternative and minimising any such costs.

Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this Agreement due to causes beyond their reasonable control including unforeseen third party supplier changes and including but not limited to acts of God, war, terrorism, strikes, natural disasters (such as earthquakes, floods, or storms), government restrictions or regulations, pandemics, or other unforeseen events (“Force Majeure”). The affected party shall notify the other party as soon as reasonably practicable and shall use all reasonable efforts to resume performance.

In the event that a tour must be cancelled or put on hold because of force majeure circumstances after your reservation has been secured, we will in consultation with you arrange a refund. This refund will be reduced by the non-refundable deposit, flight costs, and any other expenses that cannot be recovered, including fees paid to third-party service providers for cancellations.

Travel Documentation and Entry Requirements

Final Documentation

Final documentation will be provided at the time in a printable and shareable electronic format.

Passports, Visas, and Vaccinations

It is your sole responsibility to ensure all necessary travel documents, including passports, visas, and vaccination certificates, are valid and meet the entry requirements of the destination country. For further guidance, consult relevant government websites such as, but not limited to, https://www.immigration.govt.nz/visit/

Travel Insurance

Travel insurance is not included in the services provided by The New Zealand Touring Co. New Zealand as a destination often has weather and transport related challenges and we strongly recommend obtaining comprehensive travel insurance to cover trip cancellations, medical emergencies, and other unforeseen circumstances. The New Zealand Touring Co accepts no liability for losses or expenses incurred due to lack of adequate insurance coverage.

Liability and Limitation of Liability

Outline

Our role is limited to facilitating bookings and providing related support services. While we contract them in good faith and will do all we can to resolve any issues we do not control or guarantee the quality, safety, or legality of third-party services. We shall not be liable for any damages, injuries, or losses arising out of or related to the provision of third-party services, nor for any disruptions beyond our reasonable control.

The New Zealand Touring Co or any of our contractors/suppliers, reserve the right to alter the itinerary and/or substitute services because of circumstances beyond our control or if found to be in the best interest of all concerned. Any necessary alterations will be discussed with you.

Payment of deposit or final payment will signify acceptance of the above conditions and responsibilities outlined.

Limitation of Liability

To the fullest extent permitted by law, The New Zealand Touring Co shall not be responsible for any direct, indirect, consequential, or incidental damages, including loss.

Coach Tours

Each coach and rail tour operator has a different set of terms and conditions which we will advise you of. Please see below for booking and cancellations conditions for each operator:

• Grand Pacific
• AAT Kings
• Pure Discoveries
• Kirra Tours
• Intrepid
• G Adventures
• Great Journeys New Zealand

Contact

The New Zealand Touring Co.

Email: enquiry@thenewzealandtouringco.com

Phone: +64 9 393 8233

Website: www.thenewzealandtouringco.com