Updated Date: 04 December 2025

Introduction

At The New Zealand Touring Co (“we”, “us”, “our”), your privacy is our top priority. We are dedicated to protecting your personal information and ensuring that your data is handled responsibly, securely, and transparently. We recognize the importance of privacy rights and are committed to complying with the Privacy Act 2020, as amended in 2023. Our goal is to build and maintain your trust by being open about how we collect, use, and safeguard your data. This privacy policy outlines our practices and your rights, ensuring that we handle your information ethically and in accordance with current legal standards.

Scope

This Privacy Policy applies to all personal information collected, used, stored, or disclosed by The New Zealand Touring Co in connection with our website, services, and business operations. It covers information collected directly from you, as well as any unsolicited or third-party information received in the course of our activities. This policy applies to all individuals who interact with us, including website visitors, customers, partners, and employees.

Our commitment is to handle all personal information in accordance with the Privacy Act 2020 (amended in 2023), to ensure your privacy rights are always protected.

Types of personal information we collect

We may collect, process, and store various types of personal information, including:

Unsolicited personal information

In the course of our business, we may receive personal information that is unsolicited or not directly provided by you. We will handle any such unsolicited personal information in accordance with this Privacy Policy and the obligations under the Privacy Act 2020 (amended in 2023). This may include securely storing, using, or disposing of the information in a manner consistent with legal requirements and our commitment to protecting your privacy.

How we use your personal information

Your data is used to:

-Process bookings, payments, and confirmations
-Provide customer support and travel updates
-Prevent fraud and verify identities
-Improve our website and services
-Send marketing communications (only with your consent)
-Comply with legal obligations
-Analyse website traffic and user experience

Legal basis for processing your data

We process your personal information based on:

– Contractual necessity: To fulfil your bookings
– Legal obligations: To comply with New Zealand laws and regulations
– Your consent: For marketing and promotional activities to you only

Sharing your personal data

We do not sell your data. However, we may share your data with:

– Trusted third-party service providers (such as payment processors and suppliers)
– Travel partners (airlines, hotels, transportation providers)
– Legal authorities or government agencies, when legally required
– All third parties are required to handle your data securely and in compliance with relevant laws.

Cookies and tracking technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your online experience. These technologies help us:

– Recognize returning visitors
– Analyse website traffic and improve performance
– Personalize content and advertisements based on your browsing habits

What are cookies?
Cookies are small text files stored on your device by your web browser. They enable us to identify your device and collect certain information about your browsing activity.

Managing Cookies
You can choose to disable or manage cookies through your browser settings at any time. However, disabling cookies may limit some functionalities of our website, such as personalized content or smooth navigation.

Third-party cookies
We may also allow third-party service providers to place cookies on our website for purposes such as marketing analytics and targeted advertising. These third parties’ cookie policies are outside our control, so please review their privacy policies directly.

You can manage, deny or disable cookies through your browser settings.

Data security and breach notification

We implement comprehensive security measures, including:

– Secure servers with encryption (SSL)
– Access controls and authentication
– Regular security audits and monitoring

In line with the 2023 amendments, we are committed to promptly notifying affected individuals and the Privacy Commissioner about any data breach that poses a risk of harm, within legally mandated timeframes. We will investigate any incidents thoroughly and take corrective action to prevent future breaches.

Disclosure

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. By using our site, you agree that we and Microsoft can collect and use this data.

Your rights and choices

If you believe that The New Zealand Touring Co holds personal and/or sensitive information about you and you believe that any of the information we hold about you is inaccurate, out of date, incomplete, please make a request to our office for correction using the contact details below.

Under the Privacy Act 2020 (amended in 2023), you have the right to:

– Request access to your personal data
– Request correction or deletion of your data
– Withdraw consent for specific processing activities
– Make a privacy complaint if you believe we have not complied with your rights

To exercise these rights, contact us using the details provided below.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined or as required by law. Once no longer needed, your data is securely deleted or anonymised.

Third-party links

Our website may contain links to third-party websites or services that are not operated or controlled by The New Zealand Touring Co. These links are provided as a convenience to you. We are not responsible for the privacy practices, policies, or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. We are not liable for any damage or loss resulting from your use of third-party websites.

Email marketing and free downloadable content

When you provide your email address to download our free travel guide, you are consenting to receive occasional emails from The New Zealand Touring Co related to travel updates, promotions, and company news. We only send marketing communications if you have explicitly opted in and have the option to unsubscribe at any time.

We collect your email address solely for the purpose of delivering the free travel guide and, with your consent, for subsequent marketing messages. You can choose to withdraw your consent and unsubscribe from our mailing list at any time by following the unsubscribe link in our emails or contacting us directly.

Your email address will be stored securely and used in accordance with this privacy policy. We do not share your email information with third parties for marketing purposes without your consent.

Social media

Our website and online platforms may include links to our social media pages (such as Facebook, Instagram, Twitter, etc.). When you interact with us or engage with our content on these platforms, your personal information—such as your profile details, comments, or messages—may be collected and used by the social media providers in accordance with their privacy policies. We do not control the privacy practices of these third-party social media platforms.

If you choose to interact with us on social media, please review the privacy policies of those platforms. We encourage you to use privacy settings available on social media sites to control the information you share publicly.

We do not share personal information collected from social media interactions with third parties unless required by law or as necessary to provide you with relevant information.

Changes to this privacy policy

We may update this policy periodically to reflect legal developments or changes in our practices. The updated version will be posted here with the new effective date. We encourage you to review this policy regularly.

Contact us

If you have any questions, concerns, or requests regarding your privacy, please contact:

The New Zealand Touring Co.
Email: enquiry@thenewzealandtouringco.com
Phone: +64 9 393 8233
Website: www.thenewzealandtouringco.com