Great Journeys

Each supplier has a full set of terms and conditions however please note the following related to making bookings and cancellations:

Cancellation Policy:

You have the right to cancel your Tour with us at any point, however, the following cancellation charges will apply:

• 0 – 35 days before departure, 100% of Tour payment
• 36 – 65 days before departure, 60% of Tour payment
• 66+ days before departure, 20% of Tour payment

 

If you fail to join the Tour on the departure date, you will be deemed to have cancelled your Tour on 0-days before departure and a cancellation charge of 100% of the Tour payment will apply.

Luggage and personal belongings:

Your Tour includes one checked piece of luggage per person with a maximum weight of 23kg. Maximum volume per bag is 158 linear centimeters (this is calculated by adding height + length + width together). Each piece of luggage must have an identification tag attached to it that includes name, return address, and telephone number. We recommend all customers carry any valuables, medications, or necessary belongings with them onboard the train, bus, car, plane or ship. All belongings are carried at the owner’s own risk. Oversized items will not be accepted when travelling on a Tour, for example, sports equipment including bikes and bike trailers.

Insurance:

It is strongly recommended that you purchase comprehensive travel cancellation insurance to protect your Tour investment. Travel insurance benefits can include coverage for trip cancellation, early departures from a Tour, lost baggage, and emergency medical care. Specific terms, limitations, and conditions apply to all travel policies purchased. Please ensure you understand your policy before you travel.

Health, reduced mobility, medical conditions/disabilities and assistance when travelling:

GJNZ welcomes customers with special needs or disabilities however please note the following:

• You must advise GJNZ, at time of booking, of any physical, medical or other special needs that require accommodating whilst on the Tour. GJNZ will make reasonable modifications to its policies, practices and procedures when necessary to accommodate these requirements, unless doing so will fundamentally alter the nature of the services provided. GJNZ will notify Other Providers of any special needs or disabilities you identify at the time of booking, however, the provision or modification of any Third Party Services is at the discretion of the Other Providers.
• You must ensure you are medically and physically able to travel and undertake the listed activities on the Tour. If customers need assistance with mobility to board a train or bus or any other special assistance, they need to be travelling with their own care provider or assistant, and cannot rely on the Tour Director or other passengers to provide that assistance.
• You must be aware that the nature of a Tour may result in travel to locations where access to medical treatment (including urgent medical and dentistry treatment) may be limited or reduced compared to urban environments. GJNZ and their retailers are not liable for any costs or outcomes as a result of this limitation.