Grand Pacific

Each supplier has a full set of terms and conditions however please note the following related to making bookings and cancellations:

Cancellations / Transfer of Booking:

In the event that a traveller cancels off a tour, the following fees apply prior to departure:

• 60 days or more prior to departure, loss of deposit. Plus, the cost of the airline ticket if issued by GPT (Travellers residing in Australia only)
• 15 – 59 days prior to departure, 50% of the tour package price
• 8 – 14 days prior to departure, 75% of the tour package price
• 7 days or less prior to departure, 100% of the tour package price

Refund:

No refund is applicable for any unused portion of any itinerary. Any alteration to the holiday outside the touring itinerary, made by a traveller shall be wholly at the expense of the traveller.

Fitness to Travel / Good to Go Form:

Travellers must be 18 years of age or over to tour with GPT. Every traveller is asked to complete a Good to Go Form as part of the administration of the tour booking. The form will be emailed to the nominated email address 120 days prior to the tour departure date for completion.

All travellers must be transparent about any mobility limitations or medical conditions to ensure a safe and enjoyable touring experience for everyone. If health, mobility or fitness change prior to tour departure, this information must be reported to GPT as soon as possible.

The Coach Captain and / or Tour Leader on tour have a responsibility to manage the well-being of all travellers and cannot provide individual assistance. All travellers must be able to self-manage their mobility or if they require personal assistance or care (such as pushing a wheelchair, assistance with dressing or walking), they must travel with a companion capable of providing the required assistance or care.

Travelling with a collapsible wheelchair/mobility scooter is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair/mobility scooter traveller – conditions apply.

Luggage Limits:

Each traveller is entitled to travel with ONE suitcase on tour measuring (length + width + depth) no more than 155cm (61”). Ultimate Small Group Touring travellers may bring up to TWO suitcases if airline ticket permits.

Weight limits also apply to luggage due to Occupational Health and Safety issues. The maximum suitcase weight allowed is 23kg (50lbs). If a traveller brings more than the allocated limit of luggage, any additional arrangements made to get their luggage to the final destination, will be at their own expense. Oversized or overweight luggage may be refused to be carried by coach companies.

Each traveller is supplied with a GPT Travel Bag for personal and small items which can be carried on the coach when travelling. The travel bag is designed to carry a maximum of 6kg (13lbs). Due to limited space on board the coach, please ensure carry-on bags are approximately (length + width + depth) 81cm (32”) with a maximum weight restriction of 6kg (13lbs).

It is important that the traveller makes an informed decision on having a suitable level of fitness to travel and participate in all elements of the touring experience; and chooses the right tour to avoid disappointment.

Dietary Requests:

GPT limit special dietary requests to Vegetarian, Vegan, Gluten Free, Lactose Free, Diabetic and any life-threatening allergies (whereby the traveller carries an EpiPen). These requests will be forwarded to the hotel and/or attraction suppliers but cannot be guaranteed and do not constitute a term of the travellers contract with us. Tour meal options may be limited.

As a volume group tour operator, contracting specific menus which range from Buffet to A-la-carte, the logistics of arranging meals meeting the correct criteria over an extended touring itinerary can be challenging and cannot be guaranteed to meet the expectations of the traveller(s). Therefore, religious dietary requests (Hindu Vegetarian, Kosher, Halal) cannot be accommodated.

Any further intolerances needing to be managed are the responsibility of the traveller

Travel Insurance:
Comprehensive Travel Insurance is not included but is strongly recommended for all travellers. It is the travellers responsibility to arrange their own travel insurance.

If travel is no longer possible or while on tour there is a need to return home early, cancellation charges will apply.

Border Closures:

The future of border closures as we experienced throughout the COVID-19 pandemic is unknown. If due to border closures the tour is suspended prior to travel, a credit for a future tour will be provided. If a traveller chooses to cancel their booking, cancellation fees will apply. If the tour is suspended while in New Zealand, GPT will manage all arrangements to redivert the itinerary.